17/03/2010

RETAIL>"Free labels"in Russia: thank you Mosmart!

In 1976 French retailer Carrefour disrupted retail sector in France by launching its “free labels” (“produits libres”): basic products like bread, oil, flour..at low prices (16-29% lower than national brands.), without brand name but just the name of the product (bread, oil, flour, coffee…)


A real success, supported by a strong advertising campaign: “Tasty too, but cheaper” . Carrefour wanted to get free from national labels and signed the beginning of private labels in France.

30 years later in Russia retailer Mosmart took the same initiative and attack the lower price segment with the label “Лучшая цена” ("best price"). Nothing to do with “private labels” (Mosmart has got as well its private label “Mosmart” for around 1000 products) like НАШ products or imported Auchan products. «Лучшая цена”, this is more than 300 products (Carrefour started in 1976 with 50 products and went to 100 products when they stopped free labels in 1985) with very simple packaging, just name of the product and low prices.

12/03/2010

Почему всё сам?

"Почему я должен сам собирать свою мебель? Почему я должен сам доставлять свою мебель? Почему я должен сам убирать свою посуду?"

Ограничение службы не проблема. IKEA очень хорошо работает в этом направлении и оправдывает отсутствие службы по борьбе за низких цен. Пока ничего ненормального. Вопрос позиционирования. Но мы обязательно должны оправдать всегда это отсутствие услуги ?

« Кто извиняется, обвиняет себя»...

04/03/2010

Cross merchandising: ridicule does not kill!


Based on consumers usage patterns, cross merchandising is generally implemented by stores in order to generate additionnal revenue. It could work as reminders for customers: you will find batteries next to electronics item, coffee filters near coffee itself or coffee machines... But cross merchanding is often misused or overused (as all new concepts) and could lead to ridiculous situations. Better then not to use it...

Crazy association:


Cross merchandising in press sector: just on the target...

01/03/2010

«БАХЕТЛЕ» — ЗНАЧИТ «СЧАСТЛИВЫЙ»

Did you ever go shopping in supermarkets «БАХЕТЛЕ» ? I would like to highlight and promote this chain of supermarkets, coming from Kazan and having now 4 stores in Moscow (http://www.bahetle.com/). Stores are clean, well kept, offer is large (you can find as well a large offer of "homemade"products) and attractive, products are tasty, employees are nice, service is really satisfying...just, as usual, difficult to park there. Just try it...

26/02/2010

What does the client want?

Developing and managing your client capital: this is one of your daily stakes. Client is the key and he has to be satisfied; everybody now knows it and understands why. Difficulty lies in what should be done to achieve best client satisfaction. The notion of service seems here to be in the middle of discussions.

21/02/2010

3 Ways To Use Web 2.0 As An Early R&D Tool

As you already know the best communication campaign on earth will not help a product with a bad distribution. Vice versa an optimal distribution will not help a product which does not meet consumers need. So any company needs engineers from one side to create a viable product and commercial team from the other side to make it available. Marketing team studies the market and create the claim that shall make people need and buy the product. This system is clear and has been working for years.



10/02/2010

Special prize for "Домбытхим"company!

Remember some times ago, we promoted all "FLAT" products (specialized in home cleaning) for their large range of creative packaging.
Brand "FLAT" is belonging to this wonderful and successful company "Домбытхим" http://www.dombeetchim.ru/ (just have a look) and I am happy to welcome its small sister, brand "L'Amour", specialized in body cosmetics like hands soap-gel, shower cream-gel... with as usual, very interesting packaging.


Just be careful not to do "cross- packaging" between those two brands (hands soap-gel and cleaning gel for wash-basin): this could spoil "L'Amour" image and make people think that formula inside are as well the same...

Negative impact on shoppers’ behavior

A lot of consumers’ studies about stores' environment do focus today mainly on positive impacts on shoppers' behavior; it might be worthwhile to spend some time on negative ones as well. Unpleasant feeling, discomfort during shopping time, might result from several direct causes like crowd, dirtiness... and those will immediately affect sales. I would like to focus on those hidden messages received or felt by customers in stores, which turn their shopping time into real stress.

01/12/2009

Loyalty cards: worth it?

“Discount programs help to increase loyalty of permanent customers and attract new customers”.
And based on that, distributing loyalty cards seems to be the most effective way to concretize a loyalty approach. But who should get it? On which bases? Should it be for free or not? Does it really bring benefit to Russian customers? And is it enough to retain clients?

29/11/2009

"Bon Appetit 09": what happened?

Supermarkets chain Seventh Continent announced (http://www.7cont.ru/) a new promotion campaign from November the 16th to November the 30th called "French Days". What a great idea!
I was eager to discover which products they offer and to buy them, jumped in my car and went to the closest Seventh Continent store. There I immediatly thought: "I should have been mistaken"...No french products, less choice than ever, no communication inside,...nothing. Checked out the date...I was right but disappointed...What happened?